President, Lean Agility
Craig is a Lean transformation specialist with two decades of experience implementing dramatic turnarounds in Canadian government. He has guided his clients to reduce wait times by up 90%, increasing capacity by up to 200% and to create outstanding levels of employee engagement. As well he has helped teams use Lean to reduce software development requirements by up to 90%, creating greater focus and better execution. His approach combines Lean, Scrum, Service Design and systems thinking. In his public service career, as Vice President responsible for Lean, Human Resources, and Quality, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $ 68 million. In terms of employee engagement the percentage of employee survey respondents “proud to work for the Mint” increased from 42% to 96%; it was named multiple times by Maclean’s magazine as one of “Canada’s Top 100 Employers” (2007-2010). At the Mint, he won the President’s Award twice (1998 and 2003).
When IT was precious and expensive, we designed things through detailed specifications, and took years to build and deploy them. This paradigm won’t stand; Waterfall methodologies and multi-year delivery lead to overbuilt services and products that are obsolete the day they’re launched. Startups today rely on incremental change, agile development, Lean Startup approaches, and more. […]